Privacy Policy

1. Introduction & Company Identity

Welcome to Avyann ChatFlow, an enterprise omnichannel & WhatsApp Business Cloud API automation platform operated by Avyann (GST: 07ACFPY152001Z4), located at BM Magnolia Park, Whitefield, Bangalore, Karnataka 560066 (“we”, “our”, or “us”). We are committed to protecting the privacy, confidentiality, and security of all personal and business data processed through our platform.

2. Data We Collect

• Account Information: Name, business name, email address, WhatsApp telephone number, and authentication credentials.
• Meta WhatsApp API Credentials: System user access tokens, WABA IDs, and phone number IDs provided by you to enable messaging connectivity.
• Messaging Logs: Message dispatch status (sent, delivered, read, failed), error codes, and timestamps required for telemetry and billing.
• Billing & Invoicing: GST registration numbers, legal invoicing addresses, and transaction references for subscription management.

3. How We Use Your Information

We process data strictly to provide, maintain, and optimize the Avyann ChatFlow services:

• Dispatching WhatsApp template broadcasts and interactive messages via official Meta Cloud APIs.
• Enabling AI auto-replies, conversation flows, and multi-agent live support in your tenant inbox.
• Generating delivery analytics, campaign ROI reports, and account quotas.
• Complying with statutory obligations including Indian GST laws and Meta Business terms.

4. Data Security & Storage

All credentials and API tokens are encrypted both in transit (TLS 1.3) and at rest (AES-256). We enforce strict tenant data isolation, multi-factor authentication for administrative access, and regular security audits. We do not sell, rent, or monetize your customer records or conversation logs to third parties.

5. Contact Our Data Protection Team

For any privacy inquiries, data deletion requests, or regulatory questions, reach us directly: