Refund & Cancellation Policy

1. 7-Day Free Trial

We offer a complimentary 7-day trial period so businesses can test all WhatsApp broadcasts, automated reply bots, and inbox tooling before committing to a paid subscription. No advance charges occur during this trial window.

2. Subscription Cancellation

You can cancel your recurring subscription at any time from your account settings or by emailing sales@avyann.com. Upon cancellation, your account will remain active until the end of your prepaid billing period, with no subsequent renewal charges.

3. Refund Eligibility

• Duplicate or Erroneous Transactions: If you were billed multiple times due to gateway error, 100% of the duplicate charge will be refunded within 5-7 business days.
• Platform Outage Exceeding SLA: If unnotified platform downtime causes prolonged inability to access the service, a prorated credit or refund for that billing month may be issued upon review.
• Meta Conversation Charges: Fees directly billed by Meta for conversation-based pricing (utility, marketing, authentication) are paid directly to Meta and are non-refundable through Avyann ChatFlow.

4. How to Request a Refund

To request a refund, please send your invoice number and transaction receipt to our billing desk: